As a healthcare facility manager, you probably face emergencies nearly every day. Some emergencies, however, are bigger than others. Issues facing healthcare are diverse, from disease outbreaks to power outages, severe weather, flooding, patient evacuations, and active shooters to name just a few. This white paper looks at the difference between a “routine” emergency and a “crisis” emergency. We will peel back how to approach the incident, how to get situational awareness, how to perform an assessment of the incident, and how to develop an incident action plan. We also will discuss how all this fits inside a facility emergency plan and how it works with the rest of the healthcare team.