Emergencies happen frequently in the world of technology. There are equipment failures, network snafus, and application meltdowns. Technology professionals are quite used to – and very adept at – being in the “fire-fighting” role. But what happens when the basic, old, “run-of-the-mill” emergency turns into a full-blown corporate-wide crisis? Is your incident management process apt to handle an escalated crisis?
From Routine to Crisis Handling an Escalating IT Incident (PDF)