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Leadership at Times of Crisis

March 29, 2017 @ 1:30 pm – 2:30 pm
Coronado Springs Resort
1000 Buena Vista Dr
Orlando, FL 32836
ACP Florida Chapter

1 Crisis Ahead

Leaders today face extraordinary challenges – natural disasters, infrastructure and technology failures, emergent infectious diseases, and cyber invasions, to name just a few. These emergencies were thought at one time to be rare, one-in-a-lifetime events. They are now part of our everyday lives.

This presentation examines what constitutes excellent performance in a crisis, and what it takes to achieve it. This workshop explores the topic of leadership and what is required when the “everyday emergency” turns into a full-blown crisis. We will explore a framework for understanding the difference between a crisis and a routine emergency. Furthermore, we will thoroughly examine the role a leader plays in identifying and executing the appropriate response in each situation.

Topics Covered

  • Developing a framework for crisis leadership.
  • The essential crisis leadership skill set.
  • A leader’s role in a crisis.
  • The difference between the routine versus crisis emergencies.
  • The different models of crisis decision making.
  • Decision fatigue: what it is and how to manage it.
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