I hope that in the light of Harvey and the oncoming Irma, that you are all looking over your crisis communications plan, whether or not you were or could be affected. The time to prepare is before, not in the middle of a crisis. That…
With Hurricane Harvey in our minds, we are ALL thinking about major disasters, how would we respond and how would our company's would plans perform. We are not often tested in our work, and when we, we find out if all of our work has…
Effective Crisis Communications messaging is essential for all organizations. You are judged by the court of public opinion by your effective and timely responses to a crisis...or not! When companies are asked what areas need to be improved after any disaster inevitably “communications” shows up…
OMG! If you were ever going to want your crisis team to be “on it”... it would be in a case like this. And of course, you already know, United apologized on Tuesday and said it would review its policies. Really...after videos showed a passenger…
The 911 emergency phone system was first implemented in 1968 and saves thousands of lives through its ability to quickly route calls to emergency responders closest to a caller. A group of researchers say they’ve found a way to effectively disable the 911 emergency system across an entire…
When asked what areas need to be improved after any crisis or disaster event, inevitably companies will often list “communications” as one of the most important areas for improvement. “Communications” is, of course, a broad topic... however, there is one comment that is probably heard more…
There is still time to sign up for my crisis communications webinar – Plans & Exercises to Build a Timely Communications Response – on April 28 9:00 AM PT. When asked what areas need to be improved after any disaster, inevitably companies will often list…