The current Wuhan coronavirus outbreak (2019nCoV) has been spreading across the globe infecting thousands of people in dozens of countries. This has created anxiety around the globe, affected company supply chains and caused The World Health Organization to enact the Public Health Emergency of International Concern (PHEIC) designation for only the sixth time since 2005. The question is…where do we go from here?
This session looks at this global health crisis from two vantage points: Crisis Management & Infectious Disease & Pandemic Planning. How have you managed this so far? Are your processes and teams working well? Do you have sufficient situational awareness that you need to make decisions? What types of issues have you had in achieving optimum performance with your plans and teams? How has your crisis management team responded and do you need to do a “reset” to improve performance?
It is not often that we get the occasion to use our plans and teams for a large global crisis. This is the time for a moment of self-reflection which provides us the opportunity to learn what has gone well and what needs improvement. Never let a good crisis go to waste – it’s an opportunity to do things you think you could not do before and build and improve what you have. This session will reflect on the global health crisis to date, how you can use this crisis as an opportunity to improve your overall crisis management and business continuity plans and teams.
When an incident first begins to unfold, what makes it stay an incident instead of turning into a full-blown crisis? When faced with a fast moving and potentially catastrophic incident, what makes the difference in your ability to respond rapidly and effectively? Every organization is dealing with this issue as our current threats escalate in intensity and frequency. Ransomware, Malware, Denial of Service attacks and cyber intrusions of all kinds have placed a laser beam spotlight on how effective we are as an organization in the first few moments and hours of a potential crisis.
How will you spend the first few minutes of a potential crisis? This is often called the “Golden Hour,” a term was first described by R. Adams Cowley, MD, when he recognized that the sooner trauma patients reached definitive care – particularly if they arrived within 60 minutes of being injured – the better their chances of survival. What your company does in those first few minutes and hour(s), just like with a trauma victim, will make all the difference in the world. To get the best outcome, the first thing you need is situational awareness, a sound assessment process and a clear understanding of from where issues are coming.
This fast-paced presentation will cover what you need to have in place to make that first hour truly golden for your organization.
- Situational awareness – What is it and where can you get it?
- Incident assessment – What is an effective and timely incident assessment process?
- Problem coming inbound – But from where? Knowing all of your feeders.
- Exercises – Gotta do them!
The cyber threat is likely the greatest threat of our lifetime. What is your organization doing to prepare for the impact of an attack or breach? Many organizations are buying software, enlisting vendors and adding staff to prevent it from occurring, but what happens when it does? Experts all agree on one thing…it is simply a matter of when not if it will happen.
Few companies have serious plans for how they will respond to the impact of an actual cyber event – and even fewer stress test those plans. How can you prepare for the impact of a cyber-attack or breach? Conduct a cyber exercise! Such exercises force real-time situation analysis and decision-making and clearly demonstrates what you need in place in order to cope with the loss of technology.
This workshop shows Business Continuity Planners, Crisis Managers and their IT counterparts how to stage a cyber breach exercise that will test preparedness, reveal “hidden” circumstances and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.
Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Crisis Management Team, the technology staff and the business units. You will leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).
- What a cyber exercise is – and what it isn’t.
- Eight critical elements that make a cyber exercise work.
- What happens when everything quits working.
- Cyber breach exercise design principles.
LabCorp’s first decision was to select a time-tested methodology – the Incident Command System. This structure was the foundation for its entire program. It then segmented it locations into tiers, developed incident assessment team requirements and criteria and appropriate crisis plans for each tier level. A key part of their success was securing executive approval for the program, teams and plans early on. This helped to smooth the road for the global rollout.
You can apply the same principals to your program regardless of your organization’s size. Attend this fast-paced general session speech and learn the keys to LabCorp’s success.
- Incident Command System – why you should use this methodology
- Tiers – the value of segmenting your organization
- Incident Assessment Teams and criteria
- Crisis Plans