People always ask me what makes a great crisis management team. I tell them that there are three simple things that separate the great teams from the ones that are… not so good. I am often amazed that some of the most sophisticated companies in the world don’t have these three things.
Before I get to the three things that make a great crisis management team, it’s helpful to see the kinds of obstacles that get in the way, the mistakes that are repeated over and over again. Some of the most common obstacles include these ten common pitfalls…(click on the link before to take you to the World Conference on Disaster Management website blog for the full story…)