How does your organization manage an overall incident? Who is in charge? What are the triggers? What is the communication flow? Many companies, both large and small, have not carefully thought through the most basic aspects of incident/crisis management (what used to be called crisis management). Incident management brings together all of the silos within a company (emergency response, disaster recovery, business continuity, and crisis communications) for one comprehensive response to an event. Companies who have not developed and exercised a successful incident management team are likely to stumble in the first critical moments after an incident, wasting precious time.
This presentation will give you practical information and basic tools to develop and/or refine an incident management program for your company. Regina Phelps has designed Incident Management programs for large and midsize corporate entities and not-for-profit organizations. She brings practical experience and first-hand knowledge of what works in the real world.
- How to organize your team; an overview of the Incident Command System (ICS).
- Identifying who does what & the individual roles and responsibilities that must be done.
- Discussing the role that Executives play, and tips on their role in a disaster.