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”What do you need when crises occur? Great leadership! @ WCDM

June 16, 2014 @ 4:00 pm – 7:00 pm
Metro Toronto Convention Centre
Front Street West
Toronto, ON

Leaders today face incredible challenges – natural disasters, infrastructure and technology failures, emergent infectious diseases, and cyber invasions, to name just a few. These emergencies were thought at one time to be rare, once-in-a-lifetime events. They are now part of our everyday lives.

This workshop examines what constitutes excellent performance in a crisis, and what it takes to achieve it. This workshop explores the topic of leadership and what is required when the “everyday emergency” turns into a full-blown crisis. We will explore a framework for understanding the difference between a crisis and a routine emergency. Furthermore, we will thoroughly examine the role a leader plays in identifying and executing the appropriate response in each situation. Using the case-study method to explore different concepts, the participants will “peel back” four situations and assess the quality of leadership, what can be learned from the leader’s style, and ways it could have been done better.

Workshop Topics

  • Developing a framework for crisis leadership.
  • The essential crisis leadership skill set.
  • A leader’s role in a crisis.
  • The difference between “routine” and “crisis” emergencies.
  • The different models of crisis decision-making.
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