Leadership at Times of Crisis
Leadership during good times can be difficult enough; during a disaster, it can be a matter of life or death for your people, your company, and your shareholders. When a major emergency or crisis occurs, what happens to your leaders? Do they provide clear direction and instill confidence in the employees and stockholders? Or do they wobble when their strength is needed the most? Natural disasters, infrastructure and technology failures, emergent infectious diseases, and cyber attacks are just some of the extraordinary tests our leaders face today. Once thought to be “once-in-a-lifetime events,” they are now part of our everyday lives.
“Leadership at Times of Crisis” examines what constitutes excellent performance in a crisis, and what it takes to achieve it. This session will explore the topic of leadership and what is required when the “everyday emergency” turns into a full-blown crisis. We will explore a framework for understanding the difference between a crisis and a routine emergency, and peel back the role a leader plays in identifying and executing the appropriate response in a crisis situation. We will use the case-study method to explore different concepts, assess the quality of leadership and style.
- Develop a framework for crisis leadership and explore the leader’s role in a crisis.
- Determine what is essential in a crisis leadership skill set and evaluate the different models of crisis decision-making.
- Explore the difference between “routine” and “crisis” emergencies.