When an incident first begins to unfold, what makes it stay an incident instead of turning into a full-blown crisis? When faced with a fast moving and potentially catastrophic incident, what makes the difference in your ability to respond rapidly and effectively? Every organization is dealing with this issue as our current threats escalate in intensity and frequency. Ransomware, Malware, Denial of Service attacks and cyber intrusions of all kinds have placed a laser beam spotlight on how effective we are as an organization in the first few moments and hours of a potential crisis.
How will you spend the first few minutes of a potential crisis? This is often called the “Golden Hour,” a term was first described by R. Adams Cowley, MD, when he recognized that the sooner trauma patients reached definitive care – particularly if they arrived within 60 minutes of being injured – the better their chances of survival. What your company does in those first few minutes and hour(s), just like with a trauma victim, will make all the difference in the world. To get the best outcome, the first thing you need is situational awareness, a sound assessment process and a clear understanding of from where issues are coming.
This fast-paced presentation will cover what you need to have in place to make that first hour truly golden for your organization.
- Situational awareness – What is it and where can you get it?
- Incident assessment – What is an effective and timely incident assessment process?
- Problem coming inbound – But from where? Knowing all of your feeders.
- Exercises – Gotta do them!
LabCorp’s first decision was to select a time-tested methodology – the Incident Command System. This structure was the foundation for its entire program. It then segmented it locations into tiers, developed incident assessment team requirements and criteria and appropriate crisis plans for each tier level. A key part of their success was securing executive approval for the program, teams and plans early on. This helped to smooth the road for the global rollout.
You can apply the same principals to your program regardless of your organization’s size. Attend this fast-paced general session speech and learn the keys to LabCorp’s success.
- Incident Command System – why you should use this methodology
- Tiers – the value of segmenting your organization
- Incident Assessment Teams and criteria
- Crisis Plans