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New Whitepaper: From Routine To Crisis: Handling An Escalating IT Incident

From Routine to Crisis

Emergencies happen frequently in the world of technology. There are equipment failures, network snafus, and application meltdowns. Technology professionals are quite used to – and very adept at – being in the “fire-fighting” role. But what happens when the basic, old, “run-of-the-mill” emergency turns into a full-blown corporate-wide crisis? Is your incident management process apt to handle an escalated crisis?

Learn tips and best practices around IT incident management process as well as:

  • The difference between a routine emergency and crisis emergency
  • Considerations for escalating incidents outside of the IT department and into the organization
  • IT’s role within the Corporate Incident Management Team
  • How to assess the incident and create an incident action plan
  • The need for company wide incident communication.

This paper also included a webinar by Everbridge. Check their website in the webinar archives.

http://go.everbridge.com/rs/004-QSK-624/images/WP%20From%20Routine%20to%20Crisis%20Handling%20an%20Escalating%20IT%20Incident.pdf

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